Insurers are shifting their focus from mere efficiency gains to tangible business value by investing in artificial intelligence technologies that directly impact underwriting discipline and capital allocation. This shift is reflected in the findings of the 2026 Evident AI Index, which reveals that insurers are embedding AI into workflows beyond just process improvements.
The report highlights how insurers are now using AI to embed machine learning models into their underwriting processes, enabling them to better identify high-risk customers and allocate capital accordingly. Christian Preece, Insurance Director at Evident, notes that for years, the focus has been on AI ambitions rather than tangible business outcomes. "For years, insurers have competed on AI ambition," he says. "We're now turning this strategy around to drive real-world impact."
The move towards core risk underwriting and AI-driven capital allocation is seen as a significant shift in the insurance industry. By embedding AI into their workflows, insurers can improve their ability to manage risk, reduce costs, and increase profitability. As the industry continues to evolve, it's clear that insurers will play an increasingly important role in driving innovation and transformation through AI adoption.