M&T Bank has achieved a significant milestone in its pursuit of technological innovation with the deployment of intelligent AI copilots to more than 15,000 employees. This move marks a major breakthrough for the US regional bank as it applies artificial intelligence (AI) to various aspects of its operations and services.
The bank's decision to adopt AI stems from a long-standing technology overhaul process. According to Fast Company, M&T Bank has been exploring ways to harness the power of AI in recent years. The implementation of AI copilots is seen as a crucial step towards integrating cutting-edge technologies into the bank's inner workings.
M&T's AI-driven initiatives span across multiple fronts. For instance, AI can be used to analyse call-centre conversations, draft reports, generate code, identify customer needs, and flag portfolio risks. This technology allows employees to focus on higher-value tasks while the AI copilots handle more mundane but complex tasks, resulting in increased productivity.