M&T Bank has taken a significant step forward in its digital transformation by deploying artificial intelligence (AI) copilots to over 15,000 employees. This move is part of the bank's broader effort to apply AI to various aspects of its operations, customer service, and risk management. The bank uses AI to analyze call centre conversations, draft reports, generate code, identify customer needs, and flag portfolio risks.
The use of AI in M&T Bank's internal operations is expected to have a profound impact on the way the bank conducts business. By automating routine tasks such as data entry and report generation, employees can focus on more complex and high-value work. This shift towards AI-driven automation has the potential to increase productivity and efficiency across the organization.
As part of its AI strategy, M&T Bank is also taking a proactive approach to developing new technologies. The bank is examining how it can harness the power of AI to drive innovation in areas such as customer engagement and risk management. With over 15,000 employees now equipped with AI copilots, M&T Bank is well-positioned to take advantage of the opportunities that emerging technologies have to offer.