M&T Bank has launched a groundbreaking enterprise AI revolution that is transforming the way its employees work, from customer service to software development and risk management. The bank, which is one of the largest US regional banks, has deployed AI copilots to over 15,000 employees across various departments.
According to Fast Company, M&T Bank uses AI in a variety of ways, including analysing call-centre conversations to improve customer service, drafting reports for internal purposes, generating code for software development, and identifying potential risks. This technology is expected to bring significant benefits to the bank's operations and efficiency, while also enabling employees to work more effectively together.
M&T Bank is continuing its AI journey by exploring new applications of artificial intelligence in areas such as risk management. The bank's plans aim to improve customer experience, increase productivity, and enhance decision-making through the power of AI. By leveraging this technology, M&T Bank is poised to remain competitive in an increasingly digital world.