M&T Bank has taken a significant step forward in revolutionizing its internal operations with the deployment of cutting-edge enterprise artificial intelligence. The US regional bank has implemented AI copilots to support over 15,000 employees across various departments.
The AI-powered solutions are being used to enhance customer service, software development, and risk management processes. For example, M&T uses AI to analyze call-centre conversations, draft reports, generate code, identify customer needs, and flag portfolio risks. The bank is also examining the effectiveness of its AI-driven model in identifying potential fraud and improving overall financial stability.
As part of its AI journey, M&T has undergone a significant technology overhaul over the past few years. The bank believes that its investment in cutting-edge artificial intelligence will enable it to stay ahead of the curve in terms of customer satisfaction, operational efficiency, and risk management. With the use of advanced AI technologies, M&T is poised to make significant strides in transforming its business model and providing better services to its customers.