M&T Bank has taken a significant step forward in its journey towards harnessing the power of artificial intelligence with the deployment of AI copilots to more than 15,000 employees across the US region.
The bank's move is part of a broader effort to apply AI to internal operations, customer service, software development, and risk management. According to Fast Company, M&T Bank uses AI in several areas, including call-centre conversations, draft reports, generating code, identifying customer needs, and flagging portfolio risks. This technological overhaul has been years in the making for the bank.
M&T's expansion into enterprise AI is a notable development given its history of significant technology overhauls. The bank continues to explore new ways to utilize AI to drive business success, with the goal of enhancing efficiency, customer satisfaction, and overall operations. As M&T Bank continues to push the boundaries of what is possible with artificial intelligence, it remains to be seen how this trend will shape the banking industry in the years to come.