Truecaller, the popular caller ID company, is at odds with the Indian telecom regulator over a recent spat involving spam callers. It appears that the company has noticed an uptick in spam calls, particularly from India's dedicated business number series. This has led Truecaller to claim that users are increasingly ignoring and blocking calls from these numbers.
Truecaller argues that its system, which uses machine learning algorithms to identify spam calls, is effective at filtering out unwanted contacts. However, the company says that even with this technology in place, some users have been taking advantage of it by ignoring or blocking legitimate calls from Indian business number series. This has resulted in a significant spike in complaints from consumers who are being left disenchanted with their phone service.
The telecom regulator, the Telecom Regulatory Authority of India (TRAI), is also getting involved in the dispute over spam caller accuracy. TRAI has been working with Truecaller to improve its system and reduce the number of false positives, but it's clear that the issue goes beyond just a technical problem. The regulator has warned users not to ignore legitimate calls from Indian business numbers, saying that this can lead to problems for both parties.